How to get your RIO number to keep your phone number

To carry out portability and keep your telephone number when you change mobile operator, you must obtain your Operator Identity Statement code or RIO number. What is this RIO code, how does it work and, above all, how to find it? Follow the leader !

How to get your RIO number to keep your phone number

A phone number is precious. And with the proliferation of non-binding offers, users are changing more and more packages or operators, sailing from offer to offer in search of the best value for money. Keeping your number becomes almost essential and, for that, you will need your RIO number, or Operator Identity Statement.

You do not understand what it is or how to find your RIO code? Do not panic, follow the guide !

How to get your RIO number at Orange, Bouygues, SFR, Free, etc. ?

To find your RIO code, nothing could be simpler: just call 3179, the call is free. During the call, your RIO number will be dictated to you as well as the end date of your commitment with your operator. Don’t worry, you have nothing to write down since an SMS will be sent to you immediately summarizing this information!

How to get your RIO number to keep your phone number

Then simply retrieve the RIO number and give it to your new operator when you subscribe to your plan. You will be able to carry your number and keep it when changing plans.

What is an RIO code?

The Operator Identity Statement is a unique number given to each telephone number, its “identity card” which enables it to be identified with operators. It is composed of 12 characters following a pattern of this type: XX X XXXXXX XXX.

Each group of characters has a specific meaning:

  • XX: the first two characters are used to identify the operator, 01 for Orange, 02 for SFR, 03 for Bouygues, 04 for Free Mobile.
  • X: the following identifies the type of customer: E for business, P for individual.
  • XXXXXX: then, the contract number.
  • XXX: and finally a control code, generated by an algorithm using the other information.

So let’s take the example of an individual with a telephone number at Bouygues Télécom, his RIO code could look like this: 03 P 09ZERT UIO.

Note that landlines also have an RIO number, but you will probably need it much less.

How to get your RIO number without calling 3179?

Get your RIO number at Orange and Sosh

Note that for the recovery of a RIO code, each operator has its own dedicated number, in addition to 3179. For Orange and Sosh, simply contact either 527 or 0800 003 179.

It is also possible to retrieve it by calling the brand’s customer service on 3900.

Get your RIO code from SFR and Red

For SFR and RED, you can contact 933 or 0800 973 179. It is also possible to do this by calling customer service on 1023.

Obtain your RIO number at Bouygues Telecom and B & YOU

For the third historical operator and B&YOU, you can call 658 or 0800 943 943, but also customer service from 1064.

Get your RIO code at Free Mobile

For Free Mobile, there is no proprietary phone number to retrieve your RIO number, but you can retrieve it directly from your customer area in the “My Information” section!

How’s the portability going?

After entering your RIO code when subscribing to your new package, how is portability going?

If you are no longer under contract with your previous operator, you have nothing more to do, the RIO number automatically triggering the termination procedure. You can decide when your portability will take effect.

Your original package will remain the one with the phone number until the chosen date. When you receive your new SIM card, you can activate it immediately, but until the porting is done, you will have a temporary number. It is therefore advisable to stay on your old chip in the meantime.

On the day of your portability, if you are not staying at home, don’t forget your new SIM card, because you risk ending up with a network that is temporarily cut off: your old package is no longer active. So all you have to do is exchange the card in your phone and you’ll have a new package, but the same number!

Which mobile operator to choose?

Find our comparator of the best mobile plans without commitment. We also give you the keys to choosing the right mobile operator.

Lebara Mobile Plan – 80 GB

6 days

Unlimited calls

Unlimited SMS/MMS


RED 4G Plan – 70 GB

3 days

Unlimited calls

Unlimited SMS/MMS

70 GB

B&You Mobile Plan – 100 GB

4 days

Unlimited calls

Unlimited SMS/MMS

100 GB

All mobile plans

To follow us, we invite you to download our Android and iOS application. You can read our articles, files, and watch our latest YouTube videos.

Leave a Comment